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iConnectZX^TM – Integrated Contact Center Solution

We recognize the vital role of effective and efficient communication in business. Our iConnectZX™ Contact Center Solution is a fully featured solution designed to enhance your customer engagement, streamline communication, and optimize agent workflow.

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Agent Capabilities – Supervisor Tools – Integrations – Customizable Features

Trusted by Leading Organizations

Over 3,000 organizations across the United States rely on ComTec’s services.

Seamless Customization

Designed to Address Your Needs and Challenges

iConnectZX™ is a fully integrated solution that is customizable to your business to fit your contact center needs. Its flexible design allows for seamless integration with all of your existing systems, ensuring enhanced efficiency and performance.

KEY BENEFITS AND FEATURES

Take Your Contact Center
to the Next Level

Discover the comprehensive benefits of iConnectZX™ and transform your contact center into a high-performing, responsive, and adaptable hub.

Real-Time Visibility

Agents monitor member groups, access the callback queue, and communicate instantly through instant messaging, ensuring efficient communication.

Presence Management

Agents adapt their presence and view others’ statuses, promoting seamless collaboration and efficient workflow management.

Call Recording

Attach customizable data fields like wrap-up notes and exit codes, ensuring thorough reporting and compliance.

CRM Integrations

Seamlessly integrate with popular CRMs and EHR platforms for enhanced efficiency, data synchronization, and streamlined processes.

Mobile Connectivity

Agents receive calls on mobile devices, enhancing flexibility and responsiveness, allowing them to work effectively from any location.

Intelligent Routing

iConnectZX™ processes incoming calls based on administrator-defined rules and real-time conditions, optimizing call distribution.

US-Based Support

Benefit from our 24/7 US-based support, ensuring timely and reliable assistance whenever you need it, providing peace of mind and continuous operational efficiency.

Real-Time Monitoring

Supervisors access real-time contact center statistics through Super View, providing performance snapshots and actionable insights.

True Flexibility

Agents work from anywhere globally, ensuring true flexibility and accessibility, allowing your contact center to operate efficiently regardless of location.

Why Should You Choose Our Contact Center Solution?

Discover the key reasons why our contact center solution stands out and why partnering with us is the best choice for your organization.

Thorough Assessment

One of our experienced engineers will evaluate your contact center needs, ensuring we provide the right solution for your business.

Competitive Pricing

Receive a quote and competitive pricing within 48 hours, ensuring cost-effective solutions tailored to your budget.

White Glove Installation

Our dedicated team ensures a quick and easy on-site installation, minimizing downtime and disruption.

Training and Support

We offer unlimited training and 24/7 US-based support, ensuring your team is always equipped and supported.

See What Others Are Saying

We interviewed the top five service providers in the greater New York area and chose ComTec Cloud services.  I could not have been happier with the execution and services provided thus far.

Matt Hahn

Senior Director of Security

We value partnerships like ComTec. They took the time to understand our organization. The results speak for themselves.

Roy Leitstein

CEO, Legacy Treatment Services

Through careful data analysis, the ComTec Consulting team found an optimized solution to help this non-profit reduce its technology costs by 20 percent.

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This professional services company enjoys streamlined communication and greater scalability across locations thanks to ComTec’s custom integrated services.

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